Ofgem finds all suppliers have weak customer service standards
An Ofgem investigation over firms’ customer service and complaints performance has found that no suppliers had ‘no weaknesses’ at all. That’s just one of the findings of a review made by the energy...
View ArticleMore suppliers suspend forced prepayment meter installations
EDF has confirmed it is halting the forced installation of prepayment meters (PPMs). This follows the publication of a shocking report by The Times that debt collectors used by British Gas broke into...
View Article“Suppliers given benefit of doubt on forced prepayment installations”
Energy companies have been given the benefit of the doubt in installing prepayment meters at struggling customers‘ homes. Asked about her opinion on why it has taken so long for policymakers to learn...
View ArticleBusiness Secretary rebukes Ofgem for ‘having the wool pulled over their eyes’
The Business Secretary has told Ofgem to take a tougher stance on reckless practices of energy suppliers in the wake of increased forced prepayment meter (PPM) installations. This follows an...
View ArticleMagistrate steps down over force-fitting prepay meter warrants
A magistrate has said he resigned after being left unable to check the conditions under which warrants for forced prepayment meters (PPMs) were requested. Following growing calls for restrictions on...
View ArticleDeadline for energy suppliers expires today
A deadline for reporting actions to protect customers over forced prepayment meters is looming over energy suppliers. Grant Shapps asked companies to report back to him today on what action,...
View ArticleEnergy customers pushed into hands of loan sharks, says ex Prime Minister
Britain’s energy regulator and government are under fire for creating a “booming business” for loan sharks. That’s the suggestion from former Prime Minister Gordon Brown, who urged the head of Ofgem to...
View ArticleBritish Gas owner set to post record £3bn annual profit
Energy giant Centrica will reportedly post record annual profits of around £3 billion. The owner of British Gas is set to announce its annual financial results later this week, saying that it has made...
View ArticleEnergy firms face legal action over brokers’“secret commissions”
Small businesses have allegedly fallen victim to “large hidden” commissions of brokers. It comes as London law firm Harcus Parker sent a letter before action to British Gas in the first step in group...
View ArticleOctopus offers heat pump as cheap as a gas boiler
Octopus has launched a new heat pump deal aimed at driving down the cost of green home heating technology. The heat pump offering is expected to be cheaper or cost the same as a gas boiler. According...
View ArticleHomes paid for switching off appliances yesterday
Customers were paid to use less energy yesterday. That was part of the test event for National Grid ESO’s Demand Flexibility Service (DFS) which ran on Monday 13th January from 5.30pm to 6.30pm. OVO...
View ArticleBritish Gas owner reports record profits of £3.3bn amid energy crisis
British Gas owner Centrica has posted huge profits as energy prices soared last year. Centrica’s full-year, adjusted EBITDA profits hit £3.3 billion for 2022, more than triple the £1.04 billion it...
View ArticleNearly 1.9m energy vouchers remain unredeemed, says government
A staggering 1.9 million vouchers sent out through the government’s flagship Energy Bills Support Scheme have not yet been claimed. The energy vouchers, which are being issued for prepayment meter...
View ArticleOfgem: Energy suppliers urged to compensate in case of prepayment wrongdoing
The boss of Ofgem has today called on energy suppliers to check their recent forced and remotely switched prepayment meter (PPM) installations and consider offering compensation to customers where...
View ArticleOfgem updates on probe into British Gas over forced prepayment meter...
British Gas faces a “comprehensive, independent and wide-ranging” review by Ofgem over the forced prepayment meter (PPM) installations. This follows an investigation by The Times which revealed that...
View ArticleJudicial review to assess Octopus’ acquisition of Bulb begins
The takeover of Bulb, a supplier in special administration until recently, will be scrutinised tomorrow. In December, Octopus completed the deal to transfer Bulb customers to Octopus Energy. A judicial...
View ArticleBritish Gas brings net zero home
British Gas has launched new services aimed at reducing household emissions and cutting energy bills. The energy supplier is offering solutions in solar, home energy efficiency, insulation and electric...
View ArticleBritish homes heated by computers!
British households may soon be using cheap hot water with the help of computer servers! British company Heata has claimed its shoebox-sized device has the potential to save UK citizens roughly £150 per...
View ArticleBritish Gas owner and Ofgem to be grilled over prepayment meter scandal
The Justice Committee and the Business, Energy and Industrial Strategy Committee have announced a joint inquiry into the forced installation of prepayment meters. They will question Chris O’Shea, Chief...
View ArticleCentrica extends operating life of two nuclear power stations
Centrica has announced today its plans to extend the operating lives of Heysham 1 and Hartlepool nuclear power stations. The owner of British Gas stated that the power stations will now remain...
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