British Gas has withdrawn from the Energy Switch Guarantee (ESG), a scheme
The ESG is a collection of voluntary commitments that energy suppliers can make to ensure a hassle-free experience for customers when switching suppliers. The promise includes fixing any issues that may arise during the switching process, such as payment errors, at no cost to the customer.
A Centrica spokesperson has confirmed to ELN that the company has exited the ESG.
The company said: “Switching is important to the energy market and we know how much customers appreciate a good switching experience.
“We remain committed to continuing to switch customers quickly, accurately and seamlessly. We are still measured on switching speed as it is a licence requirement and we report switching performance via the Citizen’s Advice Ratings tool.”
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